The practical details

Delivery & Returns

Check the confirmed details for your item before ordering, and contact us if anything is unclear.

Before payment

The available delivery service, cost and estimated date are shown at checkout.

After ordering

Dispatch and tracking information is sent by email when it is available.

Need to return something?

Contact us with your order details before sending an item back.

Delivery

Delivery availability, cost and the estimated date depend on the selected item and are confirmed at checkout.
Items fulfilled by different partners may arrive separately.
If tracking is available for the selected service, the details are sent by email.
For an order needed by a particular date, contact support@tryeudora.com before purchasing.

Returns & refunds

Email support@tryeudora.com with your order number and reason for the return before sending an item back.
Return eligibility and instructions depend on the item, its condition and the reason for return.
When a return is accepted, refunds are sent to the original payment method after the item is received and checked.
Your statutory consumer rights are not affected.

Jewellery

Return eligibility for jewellery may be affected by hygiene requirements.
Contact support@tryeudora.com before returning any jewellery item.

Still have a question?

Send us your order details and we will help.